Sim-centric is a managed end-to-end service designed for use by our MNO and MVNO customers; our proprietary multi-channel inventory and web-order fulfillment system for SIM cards, together with and complementing our branded SIM card packaging, SIM inventory management and multi-channel order fulfilment operations.
The Sim-centric system is quickly and easily integrated to your e-commerce website, and supports polling of a dedicated order mailbox, to automate the receiving, processing and fulfillment of SIM orders.
It can also handle manual data input (making easy work of low volumes or non-sequential SIMs) or you can simply bulk upload a CSV file onto our secure FTP server for processing.
We guarantee an unbeatable response time for new orders.
Instant visibility and control
You can login to the secure Sim-centric customer portal at any time to view and manage your SIM inventory by status – e.g. raw SIM, packed SIM, despatched SIM – plus view and manage the corresponding base stock levels for your branded packaging too.
The system allows you to view your customer orders in real time, per order, per customer and per brand/channel. Your individual customers can also track their order’s progress through a clean, vanilla-branded and easy-to-use interface.
Effective end customer support and satisfaction
The Cellpak fulfillment team process your wholesale and retail customer SIM orders received via SIM-centric and update the system with dispatch data accordingly. As part of the packing process, we can handle any bespoke requirements including pairing – matching SIM to top-up card, mobile handset or other device – or collating: inclusion of top-up voucher or other printed materials.
SIM-centric can also be used in conjunction with our managed telephone order service to fully outsource your SIM fulfillment.
We can offer a permanent fulfilment solution, integrating with your retail outlets’ EPOS systems or customised solutions for promotion and event support; with all processes and system reporting customised to suit.
Secure, cost effective and under control
APIs are available for integration to your CRM, OSS/BSS for complete visibility and control, or we can deliver you timely encrypted CSV files. All data is held on secure off-site servers with encrypted data transfer via SSL and 99.9% guaranteed system uptime.
Our service has been designed to be as cost-efficient as possible. After a one-off configuration and set-up cost, it’s commission free with just a small charge for each SIM through the system.
SIMs are dispatched on a pre-agreed pick, pack & dispatch rate per SIM so there’s no surprises. Simply cost-effective, flexible and expert SIM fulfilment.